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Customer Support Assistant

Customer Support · $55,000–$70,000 per year · Remote, United States · Full-time

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Gotribuno is a ticket platform built to raise the standard for buyers and professional sellers. We build reliable systems for inventory, holds, payments, and delivery so fans get in the door and sellers can operate with confidence. We are small enough that your work is visible in the product within weeks, not years. We care about shipping real value, owning problems end to end, and earning trust from the people who rely on us.

Role

You are the friendly, competent voice of Gotribuno. You diagnose issues, keep records accurate, and help fewer problems occur in the first place.

Responsibilities

  • Respond to customer questions by email and chat within published service targets.
  • Diagnose issues, find solutions in the knowledge base, and escalate complex cases with clear context.
  • Keep tickets, notes, and customer records accurate in the helpdesk.
  • Spot recurring problems and report them to product, engineering, and operations.
  • Help write and improve help-center articles and response templates.
  • Collect customer feedback and contribute to satisfaction improvements.

Minimum qualifications

  • Excellent written and spoken English.
  • Previous customer service or support experience, or strong people skills and willingness to learn.
  • Comfort with computers, web tools, and learning new software quickly.
  • Patience, empathy, and clear communication under pressure.

Preferred qualifications

  • Experience with helpdesk tools (Zendesk, Intercom, Freshdesk, or similar).
  • Experience in a tech, e-commerce, or SaaS environment.
  • Additional languages.
  • Experience using AI tools to draft replies and find answers while checking accuracy.

About Gotribuno

Gotribuno was founded by people who already worked in the ticket business and were tired of how the industry actually behaves. Our team works remotely and is united by a simple idea: raise the standard. People who join us shape the company while it is still being built: the processes, the tools, the culture. You will have real ownership, direct access to leadership, and room to grow.

Compensation

United States: $55,000–$70,000 per year base. Individual compensation is determined by skills, qualifications, experience, and location. The range shown is base salary only.

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Notices

Tiktickets LLC is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants who require a reasonable accommodation to complete the hiring process may contact careers@gotribuno.com.

Application materials sent to careers@gotribuno.com are used to evaluate candidacy and to communicate about the role. Materials are deleted after three months unless the candidate remains under consideration. To request earlier deletion, including under the California Consumer Privacy Act, write to careers@gotribuno.com.

The salary ranges shown are base salary only. Individual compensation is determined by skills, qualifications, experience, and location.